DELIVERY/ PAYMENT/RETURNS

DELIVERYAll orders over £35 are dispatched free of charge. We generally aim to process your order  within 7 days of receipt.  We are currently offering a delivery rate (UK only) of £3.90 Standard Mail  for goods weighing up to 900g, and £6.50 for orders above 900g . For goods weighing 5kg or more please get in touch. Please allow 2-7 days for delivery.

We offer a complimentary collection point service for our local customers from several local markets, just choose the relevant option as you checkout online.

Every Friday - Lewes Food Market - Jaju Stall, Market Tower, Market Street Lewes 9am-1pm.
First Saturday of Month - Steyning Farmers Market- Jaju Stall, 9am to 1pm
Second Saturday of Month - Shoreham Farmers Market East Street Shoreham by Sea - Jaju Stall

CANCELLING OR CHANGING YOUR ORDER. Once you have placed your order you will receive confirmation by email. Please check all details and contact us as soon as possible if you wish to amend or cancel your order.  Please email info@jajubeansandleaves.co.uk  or call us on 07740 779936. We regret orders cannot be cancelled once they have been dispatched.

RETURNS

We are committed to providing you with the highest quality products. If however, you are dissatisfied with a product  that you have purchased,  it must be returned to us within  7 days of receipt of goods.  A refund will only be issued for products that have not been opened and for accessories that are in a perfect saleable condition. You will be responsible for the costs of returning goods to us. ( Please retain a proof of postage if you do have to return an item to us). If goods are faulty, or if you receive a product that you did not order, we will provide you with a full refund or replacement provided you notify us within 3 days of receiving the goods. Please contact us so that we can arrange suitable collection or return shipping options.

This will not affect your statutory rights. 

PAYMENT

We accept Visa, Mastercard, Maestro, Switch, Solo and UK Visa Debit Cards.  We also accept payment by cheque or postal order .  Orders will not be processed until cheque payments have cleared.